Chesapeake Health Education Program, Inc.

GRIEVANCE PROCEDURE


The Chesapeake Health Education Program Inc. (CHEP) is fully committed to conducting all activities in strict conformance with the various accrediting body requirements for programs that CHEP hosts. CHEP will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Education Chair in consultation with the members of the continuing education committee.

While CHEP goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there are occasional issues that come to the attention of the convention staff which require intervention and/or action on the part of the program staff or an officer of Chesapeake Health Education Program, Inc. This procedural description serves as a guideline for handling such grievances.

When a participant, either orally or in written format, files a grievance or expects action on the complaint, the following actions will be taken.

1. If the grievance concerns a speaker, the content presented by the speaker or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CEO, COO, or designee will then pass on the comments to the speaker, assuring the confidentiality of the aggrieved individual.

2. If the grievance concerns a workshop offering, the content, level of presentation or the facilities in which the workshop was offered, the convention chair will mediate and will be the final arbitrator. If the participant requests action, the CEO, COO, or designee will:

a. attempt to move the participant to another workshop; or

b. provide a credit for a subsequent year's workshop; or

c. provide a partial or full refund of the workshop fee, based on the organizations existing policies.

Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the aggrieved individual.

3. If the grievance concerns the Chesapeake Health Education Program, Inc. overall CE program, in a specific regard, the CEO or the COO will attempt to arbitrate.

Please contact one of the following individuals to submit a complaint, or if you have additional questions.

Name: Gerard Kelly, CEO
Address: CHEP (11E)
Building 82H 1st Floor
Perry Point, MD 21902
E-mail: gkelly@chepinc.org
Phone number: 410-642-1195

Name: Cathy Bennett, COO
Address: CHEP (11E)
Building 82H 1st Floor
Perry Point, MD 21902
E-mail: cbennett@chepinc.org
Phone number: 410-642-1195